F.A.Q.

A Paper Scene is a 3D printable paper backdrop for displaying and taking pictures of collectibles figures and toys (you should try it, it's fun!)

A papercraft is a 3D printable paper item. You can print and built it to create an amazing 3D paper object!

We recommend you the use of a color printer to have a full and best experience!

In general we suggest matte white cardstock (A4 size, 21cmx29.7cm) with a smooth surface. For best results, we suggest matter white cardstock sheets (A4, 21cmx29.7cm) for printers, between 150g and 250g.

In general we suggest matte white cardstock (A4 size, 21cmx29.7cm) with a smooth surface. For best results, we suggest matte white cardstock sheets (A4, 21cmx29.7cm) for printers, between 150g and 250g.

Digital Products

You can get your purchase everywhere in the world as you are buying a printable PDF product!

You just need an active e-mail address for the product to be "delivered"! If you can't find our emails please check you spam box and mark our emails as safe!

 

Non-digital Products

Our non-digital products are shipped world-wide and you should get your parcel within 7-15 days. You will also be provided with a tracking code/link to track your parcel: just remember to provide an accurate and valid shipping address!

You can pay with your Credit, Debit or Prepaid Card! 

At paperscenelove.com, we prioritize your safety and security every step of the way. When it comes to handling sensitive information, such as your credit card data, we entrust this responsibility to the experts – Stripe, a leading and globally recognized payment processor. This means we don’t handle or store your credit card information on our platform; instead, Stripe manages all the nitty-gritty details, making the payment process seamless and secure for you.

Stripe is renowned for its robust security measures. When you enter your credit card details, the information is encrypted before it even reaches Stripe, ensuring that it can’t be intercepted or misused. This level of security exceeds industry standards, providing an extra layer of protection for your peace of mind.

So, as you shop with us, relax and enjoy a smooth, secure shopping experience. With Stripe handling the technical details, your data remains safe, letting you focus on finding the perfect items on our platform. Our goal is to ensure that you can shop with confidence, knowing that your security is in good hands.

Digital Products

Your purchase will be delivered through your e-mail address and will be also available in your PaperSceneLove account : Menu > My Account > Downloads. If you can't find our emails please check you spam box and mark our emails as safe! If you are having trouble with the download, please let us know through our contact form or social media pages, and I'll help you solve the problem!

Non-digital Products

Our non-digital products are made on demand, which means that when you make a purchase the product will be created just for you! We ship world-wide and you should get your parcel within 7-15 days. You will also be provided with a tracking code/link to track your parcel. However, if you don't get  the parcel within15 days, contact with us within no more than 20 days from the purchase date, and we will help you solve the problem.

You can create a new account by doing click on Log-in/Register, or you can create an account at the moment of te check-out; in this case you will get a confirmation mail  (please check also the spam box and mark the mail as "secure") with your auto-generated password that you can change by signing-in and going into "My Account" > "Account Details".

DIGITAL PRODUCTS REFUND

The order won't be refundable any more once the digital product has been downloaded. If you are having problems with your order you can always contact us directly through our contact form or our social media pages: we'll be ready to help you solve the issue!

NON-DIGITAL PRODUCTS REFUND

If you are not satisfied with your product you can send it back to us:

Send us an email explaining why you want to return the product and we will provide you an address for the return.
The product must be in brand new conditions*, and well packed.
Please notice that the shipping costs for the return is on you and will not be refunded.
Once the product has arrived at our facility we will evaluate the condition of the product and will process the refund. Notice: only the price of the product will be refunded - shipping cost paid at the moment of the purchase is not refundable.

*NON-DIGITAL PRODUCTS REFUND (DAMAGED PRODUCTS)

If you receive defective or damaged products, contact us as soon as you get the product, and in any case within no more than 14 days after receiving the product and provide us with the pictures of the product and the package clearly showing the damage. We will evaluate your request.

We reserve the right to examine your request and evaluate if a refund should be processed for each specific case. We suggest you to read carefully our products' descriptions before any purchase and to contact us beforehand in case of doubts. For more information about our refund policy read our Terms of Service.